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Policies




Cancellation Policy

You may cancel your reservation until 21 working days prior to arrival, local hotel time (EST), unless otherwise specified in your terms of reservation.  Please note: If you must cancel after the deadline we will assess a fee equal to one night of the room charge (the first night of your reservation).  Cancellation of a discount/special rate reservation will incur a penalty charge equal to the cost of the entire stay.  There is no cancellation allowed for bookings made between December 26th to March 31st.  Cancellation will incur a charge equal to the entire total cost of stay.  

Christian Francis' Penthouse 09 Policy

During high season, there is a minimum stay requirement of 3 nights during most weekends.  The designated dates differentiating the seasons are subject to change without notice.  Discount/Special rates are non-cancelable and non-refundable.  Minimum nights may be required for specialty dates and holidays.  

Forms of Payment Accepted:

VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS & PAYPAL.  We will never ask nor do we accept payments via wire transfer.

Privacy:

We respect your privacy.  We do not share, rent, or sell any personal information you have given us to any third party without your permission, except when required by law, subpoena or other legal process or in order to protect the safety of the public.  Any information you give us is held with the utmost care and security, and will not be used in ways to which you have not consented.  We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals.  We will use this information in order to customize and enhance the services we offer our customers.  We may share non-personal aggregate, or summary, information regarding our customers with partners or other third parties, but we do not sell or share any information at the individual customer level.  Under no circumstances will we share any credit card information with any party or entity.